Steps to update the alternate email to receive sales notification emails
By default, when an attendee completes their registration for an event, system sends a sales notification email to the event organizer's registered email address.
However, you may prefer to have these notifications sent to a different email address, such as a dedicated sales or support email, or a team member responsible for handling order notifications. This can be easily customized, allowing you to ensure that the right team members are notified when a registration occurs.
Event-Specific: This setting applies on an event-by-event basis. You can configure different notification email addresses for each event you create.
Why update the sales notification email address?
Changing the email address for sales notifications can be useful in the following cases:
- Team Coordination: If someone other than the event organizer is responsible for processing orders or handling customer inquiries, directing the notifications to them ensures they stay informed.
- Dedicated Support: For large events, you may want to send order-related notifications to a customer service or support email address to manage queries effectively.
- Organized Communication: Separating sales notifications from other event-related communications can help keep your inbox organized and ensure that the right team handles these messages.
This setting only affects sales-related notifications. Other emails, such as confirmation emails sent to attendees, will not be affected by this change.
How to update the alternate email to receive sales notifications?
Follow these steps to update the email address where sales-related notifications will be sent:
Log into your organizer account > Go to the Registration - Ticket/Registration within the Registration section. This area allows you to adjust various settings related to ticket sales and event registration.
Scroll down or search for the section labeled "Notifications to Organizer". This section controls where and how notifications are sent to the event organizer when a successful registration occurs.
In the Notifications to Organizer section, look for the field labeled "Change the recipient(s) for sales-related notifications". This is where you can specify the email address that should receive notifications for new sales.
Update the Email Address - Enter the new email address where you want the sales notifications to be sent.
After updating the email address, click Save Changes to apply the new settings. All future sales notification emails will now be sent to this updated email address.
Multiple Recipients: If you would like to send the sales notification emails to more than one email address, you can easily do so by entering multiple email addresses in the field. Simply separate each email address with a comma.
For example:
- "sales@yourevent.com, support@yourevent.com, manager@yourevent.com"
This will send the sales notifications to all the listed email addresses.
By following the simple steps outlined above, you can easily configure the email address to receive these notifications and even send them to multiple recipients if needed.
If you need further assistance with setting up sales notifications or have any other questions, please don’t hesitate to contact our support team at help@eventzilla.net. We’re happy to help!