How to Set Up a Waiting List for Ticket Categories
A waiting list is a valuable event management feature that allows organizers to retain attendee interest even when specific ticket categories are sold out. Rather than missing out on potential registrations due to full capacity, you can allow users to join a waitlist for specific ticket types. If cancellations occur or additional capacity is added, you can seamlessly fill the spots by notifying those in the queue.
This article will guide you through the process of setting up a category-based waiting list in your event.
Why Use a Category-Based Waiting List?
When an individual ticket category reaches its specified limit, it will display as "Sold Out" on your event page. This typically prevents further registrations for that category. However, ticket cancellations or changes in event capacity may create new availability. With a waitlist configured at the ticket category level:
- Attendees can express interest in specific ticket types even after they’re sold out.
- Organizers can manage demand more effectively.
- Open slots can be filled quickly, reducing lost revenue opportunities.
- Communication with interested attendees remains streamlined and automated.
How to Enable the Waitlist for Ticket Categories?
The Waitlist feature is managed individually for each ticket category through the Advanced Settings.
Go to Ticket/Registration > Move to edit option for specific ticket type
Scroll to Advanced Settings within the category setup.
Toggle on the option: "Enable Waitlist for this ticket type."
Configure Waitlist Settings
Specify Available Quantity: Define how many people can join the waitlist for this category.
Released Waitlist Link Valid Until: Choose how long the registration link remains valid once it's sent to someone on the waitlists.
You can define a time limit for how long a registrant has to complete their registration after receiving the waitlist invitation.
- Choose from hours, minutes, or days based on your event needs.
- Example: Set the link to expire 24 hours after it is sent.
Save Your Changes
Customize Waitlist Notification Emails
You can personalize the email notifications sent to attendees when a waitlist spot opens up. This allows you to maintain a consistent tone and provide clear instructions for completing the registration.
👉 Click here to configure waitlist notification emails
By enabling and customizing the category-based waiting list, you can efficiently manage last-minute changes, maximize attendance, and avoid losing potential attendees due to early sellouts.
With just a few simple steps, your event will be more adaptable and responsive to attendee demand.