Cancelling a confirmed order
The most common applications are:
2. Attendee registered online with a check payment but never paid a check.
Step 2: From the left navigation, select the Manage registrations - View orders Step 3: Select the "Order" you want to cancel or quickly copy-paste the order ref number on the search box above the grid and click the 'Cancel order(s)' button. Step 4: In the pop-up enter the reason for cancellation > Click on 'Cancel order(s)'.
Free orders - There are no refunds for free orders, and orders can be canceled directly for the event.
Paid orders - Please follow the link to learn more about the refund process for paid orders.
Once the order is canceled, the attendee will receive an email notification. It may not be possible to undo a cancellation.
How to view the canceled orders?
Please pick the option "Show just Cancelled Order(s)" to see all the canceled orders for your event