How to cancel a confirmed order?
As an event organizer, there may be instances where you need to cancel a confirmed order. Whether it's due to an attendee’s request or issues with payment, This guide will walk you through the process of canceling an order, handling refunds (for paid orders), and viewing canceled orders.
Common reasons for cancelling an order
There are several common scenarios where you may need to cancel a confirmed order:
Attendee requested to cancel their registration:
An attendee may request to cancel their registration for various reasons, such as a scheduling conflict, inability to attend the event, or a change in personal circumstances.
If the event is cancelled
If your event is canceled for any reason—whether due to unforeseen circumstances, low attendance, or logistical issues—you will need to cancel all registrations and notify your attendees. This action ensures that no one shows up expecting the event to take place, and it also allows you to process refunds where applicable.
Steps to cancel an order
If you need to cancel an order for your event, follow these steps:
Begin by logging into your Eventzilla organizer account
Once logged in, go to your event setup page
From the left navigation menu, goto Registrations > View Orders. This will take you to the page where all the orders for your event are displayed.
Locate the specific order you wish to cancel. You can either:
(Browse through the list of orders, or use the search box above the grid to quickly find the order by entering the order ref number)
Once you have located the correct order, click on it to open the order details.
Click the 'Cancel order(s)' button.
A pop-up window will appear asking you to provide a reason for cancellation. This helps maintain a record of why the order was canceled.
After entering the reason, click 'Cancel Order(s)' to finalize the cancellation.
Handling free vs. paid orders
Free orders:
If the order was for a free ticket, there is no payment involved, so no refund is necessary. You can directly cancel the order from the system without worrying about any refund processing.
Paid orders:
If the order involves payment (paid orders), it is important to understand that refunds may also need to be processed.
Follow this link to learn more about the refund process for paid orders, as it involves additional steps to ensure that the attendee receives their payment back (if applicable).
What happens after cancelling an order?
Once you have successfully canceled the order, the following occurs:
Email notification: The attendee will receive an email informing them that their registration has been canceled. This email serves as confirmation that the cancellation request has been processed.
Cancellation is Final: Please note that once an order is canceled, it cannot be undone. Make sure that you are certain about canceling the order before confirming the action.
How to view canceled orders?
If you need to review or track canceled orders, you can easily view them in your Manage Registrations section.
Navigate to the Manage Registrations > View Orders tab.
To view only the canceled orders, use the filter options at the top of the page. Select "Cancelled Order(s)" from the dropdown menu, and click Refine results. This will display all the canceled orders for your event.
Canceling a confirmed order in Eventzilla is a straightforward process that can be done at any time before your event ends. Whether you need to cancel due to an attendee request, payment issues, or other reasons, following the steps outlined above will help ensure the cancellation is processed correctly.
For paid orders, remember to review and process refunds as necessary to complete the attendee’s cancellation request. Once an order is canceled, the attendee will be notified, and it will not be possible to undo the cancellation.
If you have any questions or require additional assistance, feel free to contact Eventzilla support for help at help@eventzilla.net