How to change the Reply-To address displayed on the confirmation email sent to attendees?
By default, when an attendee registers for your event, they receive a confirmation email from the event email address events@eventzilla.net any replies to this email will be directed to the organizer's email address.
However, in some cases, organizer may prefer that replies to the confirmation email be directed to a different email address, such as a team member's email address or a support inbox, rather than their own.
This option allows you to change the reply-to address for confirmation emails on a per-event basis, providing a streamlined communication process for your team and reducing the burden on the event organizer to manage replies.
This article will guide you through the steps to change the reply-to email address for the confirmation emails sent to attendees.
Why change the reply-to address?
Changing the reply-to email address can be helpful in various situations, such as:
- Delegating communication: If another team member is responsible for handling email replies related to the event, you can redirect the replies to their email address.
- Reducing organizer burden: By assigning a dedicated email address to handle replies, you reduce the need for the event organizer to monitor and respond.
- Streamlining the email handling process: This ensures that replies are directed to the appropriate team or department, improving the response time and organization of email communications.
No Effect on "From" Email Address: This setting only affects the reply-to field. The "From" email address (the email that sends the confirmation email) will by default remain as events@eventzilla.net
How to change the Reply-to email address?
Start by logging into your organizer account and navigating to the Registration > click on Ticket/Registration. This is where you configure your ticket types, registration fields, and other registration-specific settings.
Scroll through the options in the Ticket/Registration settings until you locate the field labeled "Change the 'Reply-to' email address for all registrant/attendee notifications."
In this field, enter the email address you want to use as the reply-to address for the confirmation emails. This will be the address to which any replies to the confirmation emails are directed.
For example, if you want replies to go to a support inbox, you might enter:
"support@yourevent.com"
Once you've updated the reply-to email address, click Save Changes to apply the new setting. The new reply-to address will now be used for all confirmation emails sent to attendees for this event.
Event-specific setting: The change to the reply-to email address is applied on a per-event basis, meaning you can set different reply-to addresses for different events.
This simple adjustment reduces the workload on the event organizer and ensures better management of attendee communications.
If you have any further questions or need assistance with updating the reply-to email address, please feel free to contact our support team at help@eventzilla.net. We're here to assist you!