How to Customize Order Confirmation Email
Customizing the confirmation email sent to attendees is an important step in ensuring that your event participants receive all the necessary information in a clear and professional format. You can tailor the content of the confirmation email to suit your event's needs, including adding event-specific details, location maps, and more.
This guide will walk you through the steps to customize the confirmation email that attendees will receive once they register for your event.
Steps to customize the attendee confirmation email
Go to the Registration > Confirmation email
In the confirmation email settings, you’ll see different tabs for customizing emails for different groups (e.g., buyers, registrants). Click on the "For Attendees" tab.
This tab specifically allows you to customize the confirmation email that will be sent to the individual attendees after they register for the event.
Once you're in the "For Attendees" section, you can make several changes to the email content.
The customization options include:
Email subject: Edit the subject line of the email to ensure it aligns with the event and clearly communicates the purpose of the email to the attendee.
Customize heading: Modify the heading of the email to add a personalized or event-specific message that appears at the top of the confirmation email.
Custom content block: Add a custom content block if you want to include additional information, reminders, or personalized messages specific to the attendee.
Branding and Look & Feel Customization
You can enhance the appearance of the confirmation email by adding brand elements:
Display cover image: Add a cover image at the top of the email to make it visually appealing and aligned with your event branding.
Display organizer’s social links: Include links to your event or organization's social media accounts, encouraging engagement and social sharing.
Provide More Information for Attendees
To make the confirmation email more informative and useful for the attendees, you can include the following options:
Display attendee session enrollments: Show a list of the sessions or activities that the attendee has registered for.
Add event agenda: Attach or link to the event agenda, providing the attendee with a clear schedule of the event.
Display location map: Include a map of the event location to help attendees find their way.
Allow saving event date to personal calendars: Enable the option for attendees to save the event date directly to their personal calendars (Google Calendar, Outlook, etc.).
Include an attachment: You can attach files such as event schedules, tickets, or other resources that the attendee may need. Supported file formats include PDF, JPG, PNG, and DOC files, and the maximum file size is 2MB.
Save or reset changes
After making all the necessary customizations, click the Save Changes button to update the confirmation email specifications.
If you decide to revert to the default email setup, you can click Reset Changes to restore the original settings.
Preview confirmation email
Every time you make updates to the confirmation email, the Live Preview feature will display a quick preview of how the confirmation email will look on the right side of the page. This allows you to instantly see how the changes will appear to attendees before you save or finalize them.
By following these steps, you’ll be able to fully customize the confirmation email for your attendees, ensuring they receive all the information they need in a clear, professional, and branded format.
If you need any further assistance with customizing the confirmation email or have additional questions, please don’t hesitate to contact our support team. We’re here to help!