How to Approve or Deny a Registration in the Approval Queue

Check here to set up pre-approval ticket types

Once you have configured the pre-approval settings for your event's ticket types, attendees who register for those tickets will be placed in an approval queue. As the event organizer, you will need to review their registration details and decide whether to approve or deny their participation based on your requirements. This article guides you through the process of managing registrations in the approval queue.

Accessing the Approval Queue

To view and manage pending registrations that require organizer approval, follow these steps:

Navigate to your event and click on Registration > View Orders.

On the Orders page, locate the dedicated column labeled "Awaiting Review."

Click this button to filter and view all registrations that are currently pending approval.

Click on the Order Reg Number (Order ID) to open the full order details.

This page allows you to review attendee information and take appropriate actions.

✅ Taking Action on Pending Registrations

On the Manage Approval/Waitlist page, you’ll see a list of attendees awaiting review. You can choose to approve or decline each registration.

Approving a Registration

Review Attendee Details
- Check the registration details submitted by the attendee to ensure they meet your criteria.\
- Click "Approve Registration"
- This action approves the registration and triggers an automated email to the attendee.
  What Happens Next?
- ✅ Notification Email: The attendee receives an approval email.
- 🔗 Complete Registration Link: This email contains a unique link the attendee must use to finalize their registration.
  Completing the Registration
- When the attendee clicks the link:
  - Paid Events: They're redirected to a payment page to complete the transaction.
  - Free Events: They're taken to a confirmation page to finalize their registration details.
- Once completed, they receive an Order Confirmation Email with ticket and registration details.
  Confirmed Order Status
- You can view their finalized registration in the View Orders section with the status marked as "Confirmed."If an attendee does not meet your criteria, you can choose to decline their registration.

If an attendee attempts to complete their registration after approval but their payment is unsuccessful, they will not be able to immediately retry the registration using the same link. However, the attendee will be able to attempt registration again using the same link exactly 15 minutes after their initial failed attempt. This delay helps prevent potential issues with payment processing systems.

❌ Declining a Registration

If an attendee does not meet your criteria, you can choose to decline their registration.

Click "Decline Registration"
This action will reject the pending registration.
What Happens Next?
📧 Decline Notification: The attendee receives an email informing them that their registration has been declined.
📝 Add Notes (Optional): Click on "Notes" in the order to leave a comment or reason for the decline. This is helpful for internal tracking or future reference.

⚠️ Note: Declined orders remain listed in the approval queue and are not removed automatically

By following these steps, you can efficiently manage the approval queue for your event, ensuring that only those who meet your criteria are able to complete their registration.

Need further assistance? Contact Helpdesk Support for guidance.