How to Approve or Deny a Registration in the Approval Queue
Once you have configured the pre-approval settings for your event's ticket types, attendees who register for those tickets will be placed in an approval queue. As the event organizer, you will need to review their registration details and decide whether to approve or deny their participation based on your requirements. This article guides you through the process of managing registrations in the approval queue.
Accessing the approval queue
Navigate to Event -Registration - Approval/Waitlist
Click on Manage queue button next to Registration Pre-Approvals
This will take you to the page where you can view and manage pending approval registrations.
Approving a registration
Review attendee details: On the "Manage approval/waitlist" page, you will see a list of attendees whose registrations are pending approval. Carefully review the registration information provided by each attendee.
Select the attendee: Locate the name of the attendee you wish to approve.
Approve registration: Check the box next to the attendee's name and then click on the "Approve registration" button
What happens next?
- Notification email: The registrant will automatically receive an email notifying them that their registration has been approved.
- Complete registration link: The approval email will contain a unique link that the attendee needs to click to complete their registration.
- Completing the registration:
- By clicking the "Complete registration" button in the email, the attendee will be directed to finalize their registration.
- Paid events: If the ticket type requires payment, the link will redirect the attendee to the payment processing page to complete the transaction.
- Free events: For free events, the attendee will likely be asked to confirm their details and finalize their registration.
- Order confirmation: Once the attendee successfully completes the registration process (including payment, if applicable), they will receive an order confirmation email containing their tickets or registration details and receipts.
- Confirmed order: You can view the confirmed order in the "Manage registration" section, under "View orders," with a status of "confirmed."
If an attendee attempts to complete their registration after approval but their payment is unsuccessful, they will not be able to immediately retry the registration using the same link. However, the attendee will be able to attempt registration again using the same link exactly 15 minutes after their initial failed attempt. This delay helps prevent potential issues with payment processing systems.
Denying a registration
Click on the attendee's name > select "Decline the registration(s)" to reject them
What happens next?
- Decline notification: The registrant will receive an email notification informing them that their registration has been declined. It's good practice to provide a brief reason for the decline in the notification if possible.
- The declined order is still listed on the approval queue and it is not removed from the queue
By following these steps, you can efficiently manage the approval queue for your event, ensuring that only those who meet your criteria are able to complete their registration. Remember to regularly check the approval queue to process registrations in a timely manner.
Need further assistance? Contact Helpdesk Support for guidance.