What is a pending order?
A Pending order refers to the status of an order that has been initiated but is awaiting payment confirmation. This status is typically assigned to orders that are paid through offline payment methods such as check, bank transfer, or pay by invoice. The pending status acts as an intermediate phase in the order process before the payment is completed and confirmed by the event organizer.
In this article, we will explain in detail what a pending order is, how it works, and what steps organizers need to take when dealing with pending orders.
Note: All offline payment methods require manual intervention by the event organizer to confirm the payment.
How does a pending order work?
When attendees register for an event and choose an offline payment method (such as check, bank transfer, or pay by invoice), their order will be automatically marked as pending. The reason for this status is that these offline payment methods require manual verification and processing by the organizer. Unlike online payment methods (like credit card payments or PayPal), which are processed instantly, offline payments are subject to delays and require the event organizer to manually confirm when the payment has been received.
The pending status indicates that the payment has not yet been completed or verified, and the order cannot be considered fully processed until the payment is received and confirmed.
Attendees will receive a notification email for pending orders confirming that the registration has been placed and is currently in pending status, awaiting payment.
By understanding the pending order process, organizers can ensure that they efficiently manage offline payments and avoid any confusion for their attendees.
If you need further assistance in managing pending orders, feel free to reach out to the Eventzilla support team at help@eventzilla.net. We’re here to help!