How to handle a pending order?

A pending order is an intermediate or initial status assigned to orders placed using offline payment methods such as check, bank transfer, or pay by invoice. This status indicates that the order has been initiated but has not yet been confirmed due to the need for manual verification of payment. As the event organizer, you play a critical role in confirming or deleting these pending orders based on the payment remittance status from the attendee.

In this article, we’ll guide you through the steps to handle pending orders, including how to confirm or delete them, and the key responsibilities you have in managing offline payments.

What is a pending order?

As the organizer, you are responsible for manually confirming the payment and updating the order status. Eventzilla does not automatically verify payments made through offline methods.

How to confirm a pending order?

Once you’ve received the payment from the attendee, you can manually confirm the order. Confirming the order will change its status from Pending to Confirmed, allowing the attendee to access the event. Here’s how you can confirm a pending order:

Verify payment

Before confirming the order, ensure that you have received the payment in full. Depending on the offline payment method used, this may involve:

Receiving a check and ensuring it has cleared.
Confirming a bank transfer from the attendee.
Receiving payment based on an invoice and confirming the transaction.

Make sure the amount paid matches the total amount for the order, and verify that the payment method is legitimate.

Confirm the order

Once the payment is verified, follow these steps to confirm the pending order:

Log in to the Organizer account.
Go to the Event section, then click on Registration and select View Orders.
Find the order in Pending status.
Manually confirm the order by marking it as Confirmed. You will be prompted to enter comments when manually confirming the order. These comments are for record-keeping purposes and can be helpful for future reference.
Once confirmed, the order will change from pending to confirmed, and the attendee will receive a confirmation email with their registration details.

Attendees with pending orders do not have access to your event until their order is confirmed. Once the payment is confirmed and the order status is updated to Confirmed, the attendee will be sent a confirmation email, granting them access to the event.

Learn here to send the payment reminders for pending orders

How to delete a pending order?

If the payment has not been received, or if there is an issue with the payment (such as a failed bank transfer or bounced check), you may choose not to confirm the order. In such cases, you can delete the pending order as preferred.

Navigate to Event > Registration > View Orders.
Find the pending order you want to delete.
Click on the "Delete order" button for that order.

Deleting the order removes it from your event registration list, and the attendee will not be registered for the event. The attendee will not receive any further emails regarding the event unless they re-register.

By manually confirming or deleting pending orders, you ensure that only attendees who have paid in full are granted access to the event. It’s important to verify payments carefully and keep track of payment statuses to prevent any confusion or delays in your event’s registration process.

If you have any questions or need assistance managing pending orders, feel free to contact the Eventzilla helpdesk at help@eventzilla.net. We're here to help!