How to send a quick payment reminder for pending orders?
If an order remains in pending status, it typically means that the payment for the order has not yet been processed or confirmed. Pending orders are common with offline payment methods such as bank transfers, checks, or pay by invoice. These orders require manual verification and confirmation by the event organizer.
In case of pending orders, you can send a payment reminder to attendees to nudge them about completing their payment. This is a quick and easy way to follow up on pending payments and ensure your attendees are aware that their payment is still required.
Why send a payment reminder?
When a payment is pending, the attendee may have forgotten to complete the payment or may not have received a payment confirmation. Sending a reminder serves as a gentle prompt to the attendee to complete their payment so their order can be confirmed and they can gain access to the event.
By sending a payment reminder, you help streamline the payment process and keep your event registration in order.
Steps to send a payment reminder
Here’s how you can send a payment reminder for a pending order:
Sign in to your organizer account.
Go to Event > Registration > View Orders.
Locate the pending order for which you want to send a payment reminder.
Click on the Order Ref Number
On the order details page, you will see a "Send payment reminder" button.
Click on it
This action will send an email to the attendee with a reminder to complete their payment. The email will include a copy of the original pending order email, which will contain the payment instructions and a reminder to complete the payment directly to the event organizer.
By utilizing the quick reminder feature, you can ensure that attendees are reminded to complete their payment, helping to streamline the registration process for your event.
If you need further assistance or have questions about sending payment reminders, feel free to reach out to our support team at help@eventzilla.net. We are here to help!