Understanding monthly invoices

Eventzilla provides a seamless way to manage payments and invoices, ensuring transparency and convenience for event organizers. Below is an overview of how invoices are issued, and how you can manage and pay your invoices.

Understanding Eventzilla's fee structure

Eventzilla charges fees for both online and offline transactions, but the way those fees are processed differs:

Eventzilla's fee for online transactions is processed in real-time. Fees for offline payments are collected by sending an invoice at the end of every month.

If you opt for offline payment methods such as Cash ,Check, Bank transfer or Pay by invoice system will process the fees differently:

Invoice at month-end: Offline transaction fees are not processed in real-time. Instead, we send you an invoice at the end of each month detailing the amount due for the offline transactions processed during that period.

Automatic payment: The payment for these invoices is automatically charged to the card you have updated on your account. You do not need to take any manual action to process the payment.

When will an invoice be sent?

We will send you an invoice in the following cases:

Offline payments (cash/check): If you process orders through offline methods such as Cash ,Check, Bank transfer or Pay by invoice, you will receive an invoice at the end of the month for the total amount of the transactions processed during that period.

Third-party payment gateways: If you use a payment gateway other than Eventzilla Payments, Stripe, Square, or PayPal (such as Authorize.net or Braintree) to process your online payments, you will receive an invoice for the fees related to those transactions.

Managing your invoices

To keep track of your invoices, Please follow the steps here

Go to your Account Settings.

Select Bills and Invoices > Invoices.

This will open the Invoices page, where you can view all your invoices. Your invoices will be separated into two tabs:

Pending Invoices

This section shows all invoices that are yet to be paid. For each pending invoice, you will see the following details:

Invoice date: The date when the invoice was generated.
Invoice period: Transaction period covered for the invoice
Due date: The date by which payment is required.
Amount: Total amount for the invoice
Invoice Status: The current status of the invoice (e.g., “Outstanding” or “Void”).
Status Messages:
Void: The invoice was canceled by the issuer, and no payment is required.
Outstanding: Payment is required, and the invoice is still open.

Paid Invoices

This tab shows a history of all invoices that have been paid in full. It helps you track your past payments and keep a record of all completed transactions.

How to pay your invoices?

Eventzilla makes it easy to manage your invoice payments by automatically processing them through the card updated on your account:

Automatic payment: Every month, the system will automatically charge the card on file for any outstanding invoices. This process is fully automated, meaning no manual action is needed from you.

When the payment is successfully processed, the invoice status will be updated to Paid. You will receive confirmation of the payment, and the invoice will be moved to the "Paid Invoices" tab in your account.

If there are any issues with the payment (e.g., an issue with your card on file), you will be notified.

If you have any questions or concerns about your invoices or payment processing, Eventzilla’s customer support team is here to assist you.

Email: Send your inquiries to help@eventzilla.net.
Phone: Call us toll-free at 888-817-2837 for immediate assistance.

We’re happy to help ensure that your billing and payment processes run smoothly!