How to get the refund from the event organizer on the ticket cancellations?

This article provides attendees with clear instructions on how to handle refund requests for events registered through Eventzilla, emphasizing the need to contact the event organizer directly and providing clarity on refund policies.

When registering for a paid event on Eventzilla and needing to cancel your registration for a refund, here’s what you need to know:

Contact the Event Organizer:

Eventzilla facilitates event registration and ticket management.
Payments for online event registrations are processed directly into the organizer's payment processing account.
Therefore, for refund requests, you must contact the event organizer directly.

Refund Policy:

The refund policy for each event is determined and specified by the event organizer or the organization hosting the event.
It is at the organizer's discretion to decide on the refund eligibility and process.
Eventzilla does not directly process refunds; all refund requests must be managed by the event organizer.

Refunds with Supported Payment Processors:

If the event organizer uses certain online payment processors supported by Eventzilla, refunds can be processed directly online when the organizer cancels the respective order.

How to Contact the Event Organizer

Please check the link for the options to contact the organizer directly on Eventzilla

Note

Refund Processing Time: The time it takes to process a refund may vary depending on the organizer’s policies and the payment processor used.
Event-specific Policies: Each event may have different refund policies; please review the event details or contact the organizer for specific information.

For further assistance or questions, please contact our support team at help@eventzilla.net.