How to Set Up Offline Payments
We provide flexible options for event organizers to accept offline payments, such as bank transfers, cheques, or cash. This guide will walk you through the steps to set up offline payments, the available options, and how to manage pending orders effectively.
Key points to track for offline payments
Order Status: Monitor pending orders and confirm payments manually. Ensure the payment receipt before confirming the order manually.
Payment Instructions: Ensure attendees receive clear instructions for completing their payments.
Communication: Maintain transparency with attendees about payment deadlines and reminders.
Steps to set up offline payments
- Log in to your Eventzilla account.
- Navigate to Event Setup > Payment Methods.
- Select Accept Payments Offline.
- Specify the required payment options based on your preferences.
- Save changes
Choosing the required option
Eventzilla offers several offline payment methods to suit your event needs:
Pay by Invoice
This option allows you to send an invoice to the attendee
Attendees can follow the instructions on the invoice to complete their payment.
Click here to learn more about setting up Pay by Invoice.
Check payments
If you prefer to collect payments via cheque, enter the cheque payment instructions for attendees to follow.
Example: "Make the cheque payable to [Your Organization Name] and mail it to [Your Address]."
Bank Transfer
For bank transfers, provide clear instructions for attendees, including:
- Bank account details (account name, number, and branch).
- Reference information (e.g., event name or attendee ID).
- Example: "Transfer funds to [Bank Name], Account Number: [XXX], Reference: [Event Name]."
Pay at the Door
- This option allows attendees to pay in cash directly at the event venue.
Click here to learn more about setting up Pay at the Door.
Managing offline payments
When attendees choose offline payment methods, their orders will initially be marked as Pending. Here’s how to manage these orders effectively:
Automatic reminders
You can send up to 3 automatic reminders to attendees with pending payments.
Configure the reminder settings to ensure timely follow-ups.
Canceling pending orders
For attendees who do not respond or complete payment, you can choose to remove their orders from the list. Specify the number of days the system should wait before cancelling the order.
Example: Cancel the order if payment is not received within 7 days of registration.
If your attendee chooses to pay via an offline payment method, then:
Their order status will be Pending until payment is confirmed.
Tickets and confirmation emails will only be sent once the payment is received and the order is confirmed manually on your organizer account.
Attendees will see the payment instructions on the order confirmation page and in their pending order email.
Need Help?
If you have any questions or need assistance setting up offline payments, contact our support team at help@eventzilla.net.
With Eventzilla’s offline payment options, you can cater to attendees who prefer traditional payment methods while maintaining full control over the payment process. Set up offline payments today and streamline your event registration process!