I'm receiving an error message when making payment for an event. How do I fix this?
When registering and making a payment for an event, you may encounter payment-related errors. These issues can arise from various factors, and understanding them can help you resolve the issue quickly.
Below is a guide to common payment failures and how to address them.
Common causes for a payment failure
Attendee related payment issues
Payment failures can often originate from the attendee end. This includes entering incorrect card numbers, expiry dates, or CVVs, insufficient funds in the account which lead to immediate transaction rejections.
Network issues
Sometimes payments fail without any deduction from your account due to issues with data transmission like network issues causing incomplete transactions.
Bank or credit card issuer issues
Issues on the bank or credit card issuer’s side can also cause payment failures like insufficient funds. Card restrictions or holds imposed by the bank, unauthorized transaction by the bank or card provider.
Payment gateway errors
Technical issues or misconfigurations within the payment gateway can lead to failed payments, the payment gateway is temporarily down, the gateway has outdated settings or configurations.
In general, If your payment fails or doesn't go through, consider the following steps:
Refresh the page
Sometimes it's as simple as refreshing your page and trying again.
Clear your cache
Your device may be storing data that's interfering with the page you're trying to load. Follow these steps to clear your browser's cache.
Try a private browser window
Visiting the page in a private browser window may resolve the issue.
Try a different browser
Trying a different browser may resolve the issue.
Verify your card details:
Ensure the card number, expiration date, and CVV are correct. Confirm that your card is still valid and not expired.
Check for sufficient funds:
Make sure you have enough funds in your account to complete the transaction.
Validate authorization:
Check with your bank or card provider to ensure the transaction is authorized.
Confirm card type support:
Ensure your card type is supported by the payment gateway.
Card activation:
Confirm that your card is activated for online and international transactions.
Check currency compatibility:
Make sure your card allows transactions in the event’s currency.
Verify billing address:
Ensure your billing address, including the country and ZIP code, is correct.
If these steps do not resolve the issue, please contact Eventzilla support for further assistance.