How to set up an add-on ticket/merchandise for your event?
Organizers can create add-on tickets or merchandise linked to a primary ticket type. This feature is especially useful for events with breakout sessions or when you want to offer additional items like t-shirts, VIP experiences, or other extras. Add-on tickets function as sub-tickets, meaning they can only be purchased alongside a main ticket and cannot exist independently.
Why use add-on tickets?
Add-ons are perfect for events such as conferences, where attendees may want to sign up for optional sessions or purchase related merchandise. Since they are directly tied to the main ticket type, attendees will only see the add-ons when they register for the corresponding main ticket.
Examples of Add-On Ticket Uses:
- Selling event-related merchandise like t-shirts, hats, or souvenirs.
- Offering special experiences, such as VIP access or meet-and-greet passes.
- Allowing registration for optional breakout sessions, workshops, or after-parties.
Steps to create an add-on ticket/merchandise
Navigate to Ticket/registration settings
You can create add-on tickets while setting up the event or by editing an existing event.
Go to Event setup > Tickets/registration.
Click on Merchandise/Add-on to start creating your add-on.
Specify Ticket Details
When setting up an add-on ticket, you will need to enter the following details:
Ticket/Item name:
Enter the name of the add-on (e.g., "VIP Meet & Greet" or "Conference T-shirt").
Description:
Provide a brief description of what the add-on includes.
Cover image (optional):
You can upload an image for the add-on. Supported file formats include JPG and PNG.
- Paid or free:
Specify if this add-on is free or requires a fee. For paid add-ons, enter the price.
Available quantity:
Set the number of items or slots available for the add-on.
Sale start and end Date
Define the period when this add-on will be available for purchase. Enter the sale start and end date as needed.
Assign to main ticket type
The add-on ticket can only be sold in conjunction with a main ticket type. Choose the primary ticket type this add-on should be tied to. The add-on will only be displayed to attendees who register for this main ticket.
Advanced Options (Optional)
If you need additional customization, you can access the advanced settings for your add-on ticket:
Max and min order limit:
Set a limit for how many add-on items can be purchased per attendee.
Instructions:
Include any special instructions, which will appear on the attendee's ticket or receipt.
- On-Site Sales Only Option
If this add-on is only available for on-site sales (e.g., in-person or at the venue), check the option "This ticket/registration type is for On-Site sales only." This option will make the add-on accessible only via the organizer admin account or the mobile app for onsite purchases.
Save your add-on ticket
Once all the details are entered, click Save to finalize your add-on ticket setup.
How it works?
After the add-on ticket is set up, attendees will see it during the registration process when they choose the associated main ticket type. This ensures that add-ons are only visible when relevant and linked to the main ticket purchase.
Need more help?
If you have additional questions or need further assistance, feel free to contact support. We're here to help!